Internal Support Assistant RAG

YourKnowledge,InstantlyAccessible.

ISA-RAG transforms your internal documentation into an intelligent assistant. Ask questions in natural language and get precise, cited answers — all within your own infrastructure.

ISA-RAG Pipeline Infographic
What is RAG?

Retrieval Augmented Generation

RAG combines your private knowledge base with an AI language model so it can answer using your own data — not the public internet. Three engineered stages make it work:

01 search

Retrieval

How it works

Fetch relevant information indexed in the Vector Database and feed it into the prompt context.

What you get

Find the most relevant information from your internal knowledge base in seconds.

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Augmented

How it works

Combine the retrieved knowledge with your question to create a precise, context-aware prompt for the AI/LLM model.

What you get

Enrich the AI prompt with trusted company data and business context.

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Generation

How it works

Generate accurate, natural-language answers based on your internal data and the prepared context.

What you get

Deliver clear, accurate answers tailored to your organization.

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Natural Language Document Intelligence

Upload PDFs, Word, Excel, PowerPoint, Markdown and TXT files. ISA-RAG processes, indexes and makes them queryable in natural language — just like asking an expert colleague.

On-PremisePrivate Deployment
OfflineWorks Without Internet
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Total Data Sovereignty

Your documents, queries and responses never leave your infrastructure. Compatible with classified, regulated and sensitive data environments.

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Multiple LLM Providers

Built around open-source models via Ollama for full control and privacy. Optionally integrate OpenAI, Anthropic, or Google when you need scalable cloud power.

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Auditable Citations

Every AI response includes direct references to the exact document, page and paragraph of the source — full traceability for compliance.

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Microservices Architecture

Containerized services deployed via Docker. Scalable, maintainable and ready for physical servers, VMs or private cloud.

Fields of Application

ISA-RAG is designed for organizations that handle sensitive documentation and cannot rely on third-party cloud AI solutions.

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Defense & Security

Instant access to technical manuals, operational protocols and classified documentation. Zero third-party data exposure.

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Legal

Semantic search across case law, contracts, regulations and legal filings. Answers cite exact document and section.

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Healthcare

Query clinical protocols, medical guidelines and regulatory docs. Compliant with patient data privacy requirements.

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Government

Internal support for officials querying legislation, procedures and resolutions. Citizen-facing assistance grounded in current regulations.

How It Works

01
Upload

Upload PDFs, DOCX, XLSX, PPTX, Markdown and TXT files through the admin console.

02
Processing & Indexing

Documents are parsed, chunked and converted into semantic vector embeddings.

03
Ask & Get Cited Answers

Users ask questions in natural language and instantly receive precise responses with direct references to the source document and page.